ERF Checklist-ACMGEN310 Provide reception services for an animal care facility DEF Core units BSBWHS201 Contribute to

Core units BSBWHS201 Contribute to health and safety of self and others Elective units BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBINN201 Contribute to workplace innovation BSBCMM201 Communicate in the workplace BSBITU211 Produce digital text documents BSBITU213 Use digital technologies to communicate remotely BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports BSBCMM301 Process customer complaints BSBITU306 Design and produce business documents If you require RPL Kits with comprehensive benchmarking

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

induct and support volunteers CHCVOL004 Manage volunteer workforce development BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety Electives CHCAGE009 Provide services for older people CHCAOD001 Work in an alcohol and other drugs context CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC024 Prepare and present simple dishes SITHCCC025 Prepare and present sandwiches SITHCCC028 Prepare appetisers and salads SITHCCC029 Prepare stocks

ERF Checklist-ACMGEN310 Provide reception services for an animal care facility DEF Core units BSBWHS201 Contribute toPlease contact us for more information!