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Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Our assessment resources contain everything you need to begin assessing your learners
ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install
Core units BSBHRM411 Administer performance development processes BSBHRM412 Support employee and industrial relations BSBHRM413 Support the learning and development of teams and individuals BSBHRM415 Coordinate recruitment and onboarding BSBHRM417 Support human resource functions and processes BSBWHS411 Implement and monitor WHS policies
to be completed by an independent third party who is familiar with the candidate’s abilities in the workplace and who currently is (or has previously worked) in a supervisory position to the candidate
Assessment Kit-ICTNWK550 Design ICT system security controls Compliance Resources Core units BSBCUE203 Conduct customerOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
