Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT facilitate and review all aspects

facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk If you require RPL Kits with comprehensive benchmarking

Units of competency FBPCEL4001 Coordinate wine operations vintage processes FBPCEL4002 Coordinate wine operations clarification processes FBPCEL4004 Coordinate wine operations general cellar processes FBPCEL4003 Coordinate wine operations filtration processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXFSA002 Participate in safe food handling practices SITXFSA001 Use hygienic practices for food safety If you require RPL Kits with comprehensive benchmarking

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set HLT facilitate and review all aspectsOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to