Learner Guide-FNSINC311 Work together in the financial services industry CHC Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

configure and test advanced internetwork routing solutions ICTNWK604 Plan and configure advanced internetwork switching solutions ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks ICTNWK615 Design and configure desktop virtualisation ICTSAS517 Use network tools BSBLDR601 Lead and manage organisational change Additional Electives ICTPRG535 Build advanced user interfaces ICTNWK538 Install and maintain valid authentication processes BSBSTR601 Manage innovation and continuous improvement If you require RPL Kits with comprehensive benchmarking

Units of competency SISSSCO014 Develop sport coaches TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment If you require RPL Kits with comprehensive benchmarking

Australian Core Skills Framework (ACSF)

Units of competency MSFFT4012 Prepare a tender submission MSS402051 Apply quality standards MSFFT4008 Interpret and use workplace information BSBCUS301 Deliver and monitor a service to customers MSFFM3011 Measure and draw site layout for manufactured furniture products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FNSINC311 Work together in the financial services industry CHC Core units SIRWSLS004 Optimise customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce