ERF Checklist-TLII0005 Apply customer service skills Training and Assessment Strategy accessories and materials for energy

accessories and materials for energy sector work activities UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECD0051 Use drawings

Core units BSBTEC302 Design and produce spreadsheets BSBXCM301 Engage in workplace communication FNSACC314 Conduct business activities using a computerised accounting system FNSACC321 Process financial transactions and extract interim reports FNSACC322 Administer subsidiary accounts and ledgers FNSACC323 Perform financial calculations FNSINC311 Work together in the financial services industry Elective Units BSBHRM416 Process payroll BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACC421 Prepare financial reports If you require RPL Kits with comprehensive benchmarking

Core units AHCDRG301 Install drainage systems AHCLSC301 Set out site for construction works AHCLSC302 Construct landscape features using concrete AHCLSC303 Construct brick and/or block structures and features AHCLSC305 Construct stone structures and features AHCLSC306 Implement a paving project AHCLSC307 Implement a retaining wall project AHCPCM302 Provide information on plants and their culture AHCPGD301 Implement a plant establishment program AHCSOL303 Implement soil improvements for garden and turf areas AHCWHS301 Contribute to work health and safety processes Elective units AHCBIO303 Apply biosecurity measures AHCIRG347 Maintain pressurised irrigation systems AHCPCM303 Identify plant specimens AHCECR309 Conduct an ecological and cultural site inspection prior to works If you require RPL Kits with comprehensive benchmarking

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems If you require RPL Kits with comprehensive benchmarking

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

ERF Checklist-TLII0005 Apply customer service skills Training and Assessment Strategy accessories and materials for energyPlease contact us for more information!