Learner Guide-CPPREP4122 Manage tenant relationships CHC Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

Core units RIIBEF201D Plan and organise work RIICOM201D Communicate in the workplace RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIISAM203D Use hand and power tools Additional electives RIISAM204D Operate small plant and equipment BSBITU111 Operate a personal digital device If you require RPL Kits with comprehensive benchmarking

Units of competency HLTAHA024 Work within a community rehabilitation environment HLTAHA004 Support client independence and community participation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISSSCO015 Prepare participants for sport competition HLTAID011 Provide First Aid SISSSPT001 Implement sport injury prevention and management strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTWHS003 Maintain work health and safety BSBLDR402 Lead effective workplace relationships BSBMED301 Interpret and apply medical terminology appropriately BSBMGT403 Implement continuous improvement Elective units CHCPRP003 Reflect on and improve own professional practice BSBCUS401 Coordinate implementation of customer service strategies BSBMED401 Manage patient record keeping system BSBRSK501 Manage risk HLTADM003 Facilitate a coordinated approach to client care HLTADM004 Manage health billing and accounting system BSBFIA402 Report on financial activity BSBINN301 Promote innovation in a team environment If you require RPL Kits with comprehensive benchmarking

Learner Guide-CPPREP4122 Manage tenant relationships CHC Core units SIRWSLS004 Optimise customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce