Class Activity Book-SITXMGT004 Monitor work operations Unit Core Units RIICOM301E Communicate information

Core Units RIICOM301E Communicate information RIIENV302E Apply environmentally sustainable work practices RIIGOV401E Apply

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCHE5008 Ripen artisan cheese FBPFST4014 Apply sensory analysis in food and/or beverage production FBPCHE5006 Produce rennet coagulated artisan cheese FBPTEC4003 Control food contamination and spoilage FBPCHE5005 Produce lactic acid coagulated artisan cheese * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBEK304 Remove a honey crop from a hive Remove a honey crop from a hive AHCBEK302 Manipulate honey bee brood Manipulate honey bee brood AHCBEK205 Prepare and use a bee smoker Prepare and use a bee smoker AHCBEK203 Open and reassemble a beehive Open and reassemble a beehive AHCBEK313 Manage pests and disease within a honey bee colony AHCBEK206 Assemble and maintain beekeeping components * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISXFAC001 Maintain equipment for activities SISXEMR001 Respond to emergency situations SISOCHC001 Lead challenge course sessions

Class Activity Book-SITXMGT004 Monitor work operations Unit Core Units RIICOM301E Communicate informationOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the