Unit Knowledge Guide-CHCLEG003 Manage legal and ethical compliance CHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency BSBHRM412 Support employee and industrial relations BSBHRM411 Administer performance development processes BSBHRM415 Coordinate recruitment and onboarding BSBHRM417 Support human resources functions and processes If you require RPL Kits with comprehensive benchmarking

Core units BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms BSBDES502 Establish

Units of competency SITXWHS002 Identify hazards

Core units AURAFA007 Develop and document specifications and procedures Elective units AURTTX008 Overhaul manual transmissions AURLTQ003 Analyse and evaluate faults in light vehicle transmission and driveline systems AURLTB002 Analyse and evaluate faults in light vehicle braking systems AURTNA001 Estimate and quote automotive vehicle or machinery modifications AURETE001 Analyse and evaluate electrical and electronic faults in engine management systems AURETB002 Analyse and evaluate electrical and electronic faults in dynamic control management systems AURETR034 Develop and apply electrical system modifications AURTTA022 Develop and apply mechanical system modifications AURLTE003 Analyse and evaluate faults in light vehicle engine and fuel systems AURLTD007 Analyse and evaluate faults in light vehicle steering and suspension systems AURETR037 Diagnose complex faults in light vehicle safety systems If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-CHCLEG003 Manage legal and ethical compliance CHC aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner