Learning and Assessment Kit-BSBCUS401 Coordinate implementation of customer service strategies Unit The kit also includes instructions

The kit also includes instructions regarding evidence-gathering tasks (where applicable)

This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements

with ASQA and other regulators

Student Assessment Pack

Stage 3: Third Party Kit

Learning and Assessment Kit-BSBCUS401 Coordinate implementation of customer service strategies Unit The kit also includes instructionsOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to