Learner Guide-MEM06007 Perform basic incidental heat/quenching, tempering and annealing SIT Units of competency BSBLDR602 Provide

Units of competency BSBLDR602 Provide leadership across the organisation BSBAUD514 Interpret compliance requirements CUAIND311 Work effectively in the creative arts industry BSBWHS521 Ensure a safe workplace for a work area BSBINS512 Monitor business records systems BSBINS402 Coordinate workplace information systems BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation If you require RPL Kits with comprehensive benchmarking

Units of competency BSBRSK501 Manage risk AHCBUS517 Monitor and review business performance AHCBUS516 Develop and review a business plan AHCBUS512 Develop and implement family business structures and relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW071 Manage medicines in Aboriginal and/or Torres Strait Islander primary health care HLTINF004 Manage the prevention and control of infection HLTAHW020 Administer medications HLTAHW046 Apply advanced skills in primary health care HLTAHW066 Manage the delivery of Aboriginal and/or Torres Strait Islander primary health care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-MEM06007 Perform basic incidental heat/quenching, tempering and annealing SIT Units of competency BSBLDR602 ProvideOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce