Learner Guide-SIRXCEG004 Create a customer-centric culture Advanced Diploma procedures and programs BSBWRT411 Write

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS307 Apply knowledge of WHS laws in the workplace BSBWHS308 Participate in WHS hazard identification

Fully Compliant with ACSF and SRTOs 2025

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBXCS301 Protect own personal online profile from cyber security threats BSBXCS302 Identify and report online security threats BSBXCS401 Maintain security of digital devices BSBXCS402 Promote workplace cyber security awareness and best practices BSBXCS403 Contribute to cyber security threat assessments BSBXCS404 Contribute to cyber security risk management If you require RPL Kits with comprehensive benchmarking

Access to simulated business resources

Learner Guide-SIRXCEG004 Create a customer-centric culture Advanced Diploma procedures and programs BSBWRT411 WriteOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce