Class Activity Book-BSBOPS404 Implement customer service strategies EAL Core units RIIBEF201D Plan and

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIICOM201D Communicate in the workplace RIISAM203D Use hand and power tools RIISAM204D Operate small plant and equipment RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIIMG301D Maintain site records RIICCM208D Carry out basic levelling RIICCM202D Identify

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

UEERL0004 Disconnect - reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEEIC0002 Assemble

assess and control safety risks Group C If you require RPL Kits with comprehensive benchmarking

Class Activity Book-BSBOPS404 Implement customer service strategies EAL Core units RIIBEF201D Plan andOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the