SCORM Compliant Package-PMAOPS306 Operate and troubleshoot production unit 22477VIC configure and secure a small

configure and secure a small office or home office network ICTSAS410 Identify and resolve client ICT problems ICTSAS412 Action change requests Elective Units ICTNWK401 Install and manage a server Group B ICTNWK404 Install

configure and test a router ICTNWK424 Install and operate small enterprise branch networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS023 Support independence and wellbeing CHCCCS001 Address the needs of people with chronic disease If you require RPL Kits with comprehensive benchmarking

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency CHCAGE001 Facilitate the empowerment of older people CHCCCS011 Meet personal support needs CHCAGE005 Provide support to people living with dementia * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-PMAOPS306 Operate and troubleshoot production unit 22477VIC configure and secure a small* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.