Learner Resources-BSB20215 Certificate II in Customer Engagement Graduate Certificate implement and monitor policy and

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information If you require RPL Kits with comprehensive benchmarking

Units of competency BSBTEC301 Design and produce business documents BSBTEC302 Design and produce spreadsheets BSBTEC203 Research using the internet BSBTEC303 Create electronic presentations If you require RPL Kits with comprehensive benchmarking

Core units MEM13015 Work safely and effectively in manufacturing and engineering MEMPE005 Develop a career plan for the engineering and manufacturing industries MEMPE006 Undertake a basic engineering project MSMENV272 Participate in environmentally sustainable work practices Elective units MEM11011 Undertake manual handling Group A MEM16006 Organise and communicate information Group A MEM16008 Interact with computing technology Group A MEM18001 Use hand tools Group A MEM18002 Use power tools/hand held operations Group A MEMPE002 Use electric welding machines Group A MEMPE004 Use fabrication equipment Group A MSMSUP106 Work in a team Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

AHCMOM304 Operate machinery and equipment AHCMOM310 Operate land-forming machinery and equipment AHCPCM303 Identify plant specimens AHCPCM305 Implement a plant nutrition program AHCPCM306 Provide information on plants and their culture AHCPGD307 Implement a plant establishment program AHCPGD310 Implement a landscape maintenance program AHCPMG301 Control weeds If you require RPL Kits with comprehensive benchmarking

engineering or related environment MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment If you require RPL Kits with comprehensive benchmarking

Learner Resources-BSB20215 Certificate II in Customer Engagement Graduate Certificate implement and monitor policy andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all