Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Units of competency FBPCDS3002 Plan

Units of competency FBPCDS3002 Plan and deliver a wine tasting event FBPWIN2003 Conduct sensory evaluation of wine FBPCDS2001 Conduct a standard product tasting SITHFAB002 Provide responsible service of alcohol FBPWIN3001 Evaluate wines (advanced) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTWHS202 Work safely in a radio frequency electromagnetic radiation environment ICTNWK417 Build an enterprise wireless network ICTTEN416 Install

Units of competency ICPPRN3420 Produce complex pad printed product ICPPRN2420 Produce basic pad printed product ICPPRN4410 Set up for complex pad printing ICPPRN3410 Set up for basic pad printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MSMENV272 Participate in environmentally sustainable work practices MSFFDT4011 Research and select furniture materials and technology MSFFDT4012 Research furniture styles and movements Elective units MSFFDT4006 Determine work health and safety (WHS) implications of designs BSBDES301 Explore the use of colour BSBPMG522 Undertake project work BSBSMB403 Market the small business BSBSMB404 Undertake small business planning CUADIG303 Produce and prepare photo images CUAACD303 Produce technical drawings MSFDN4003 Produce patterns and templates MSFFDT4001 Apply finishing techniques to custom furniture BSBCRT401 Articulate

Units of competency BSBPMG539 Manage project governance BSBLDR602 Provide leadership across the organisation BSBOPS602 Monitor corporate governance activities If you require RPL Kits with comprehensive benchmarking

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Units of competency FBPCDS3002 PlanOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all