Class Activity Book-SITXCCS016 Develop and manage quality customer service practices SIR Please contact us for more

Please contact us for more information

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR201 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBINN201 Contribute to workplace innovation BSBITU101 Operate a personal computer BSBITU102 Develop keyboard skills BSBITU201 Produce simple word processed documents If you require RPL Kits with comprehensive benchmarking

Units of competency BSBHRM412 Support employee and industrial relations BSBHRM411 Administer performance development processes BSBHRM415 Coordinate recruitment and onboarding BSBHRM417 Support human resources functions and processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV472 Implement and monitor environmentally sustainable work practices MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process MSS025019 Report environmental data MSS025020 Provide environmental information to customers Elective units CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` MSL975051 Supervise geotechnical site investigations MSS015011 Conduct a sustainability energy audit BSBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations CUAPHI302 Capture photographic images HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

test and terminate optical fibre cable on customer premises ICTTEN409 Commission an electronic system ICTBWN307 Use optical measuring instruments ICTTEN434 Install

Class Activity Book-SITXCCS016 Develop and manage quality customer service practices SIR Please contact us for moreOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the