ERF Checklist-AHCCHM404 Develop procedures to minimise risks in the use of chemicals LGA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURKTB001 Diagnose and repair mobile plant braking systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURHTF002 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTX006 Diagnose and repair hydrostatic transmissions If you require RPL Kits with comprehensive benchmarking

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURKTA111 Diagnose and repair mobile plant hydraulic systems AURKTB101 Diagnose and repair mobile plant braking systems AURKTD102 Diagnose and repair mobile plant steering systems AURKTQ101 Diagnose and repair mobile plant final drive assemblies AURKTX101 Diagnose and repair powershift transmissions AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTB101 Inspect and service braking systems AURTTC103 Diagnose and repair cooling systems AURTTE104 Inspect and service engines AURTTF102 Inspect and service diesel fuel injection systems AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURAFA103 Communicate effectively in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR124 Diagnose and repair compression ignition engine management systems AURETR132 Diagnose and repair automotive electrical systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURKTD101 Diagnose and repair mobile plant suspension systems AURTTA006 Inspect and service hydraulic systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTQ103 Inspect and service drive shafts AURTTX102 Inspect and service manual transmissions If you require RPL Kits with comprehensive benchmarking

Core units BSBLDR411 Demonstrate leadership in the workplace BBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team Elective units BSBCMM412 Lead difficult conversations Group A BSBCRT411 Apply critical thinking to work practices Group A BSBCRT413 Collaborate in creative processes Group A BSBOPS403 Apply business risk management processes Group A BSBPEF402 Develop personal work priorities Group A BSBSTR401 Promote innovation in team environments Group A BSBOPS404 Implement customer service strategies Group B If you require RPL Kits with comprehensive benchmarking

ERF Checklist-AHCCHM404 Develop procedures to minimise risks in the use of chemicals LGA aggressive or abusive customers SIRXCEG009Please contact us for more information!