Unit Knowledge Guide-CHCCCS016 Respond to client needs MSS Units of competency RIIWHS201E Work

Units of competency RIIWHS201E Work safely and follow WHS policies and procedures RIIWHS206 Control traffic with portable traffic control devices and temporary traffic signs RIIWHS205E Control traffic with stop-slow bat RIICOM201E Communicate in the workplace If you require RPL Kits with comprehensive benchmarking

Units of competency ICTSAS211 Develop solutions for basic ICT malfunctions and problems ICTICT219 Interact and resolve queries with ICT clients ICTSAS213 Maintain the integrity of ICT systems ICTSAS210 Update and maintain hardware

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

present and debate ideas BSBMKG433 Undertake marketing activities BSBMKG435 Analyse consumer behaviour BSBMKG439 Develop and apply knowledge of communications industry BSBWRT411 Write complex documents Elective units BSBMKG432 Research international markets Group A BSBMKG434 Promote products and services Group A BSBMKG437 Create and optimise digital media Group A BSBOPS404 Implement customer service strategies Group B BSBTEC303 Create electronic presentations Group B BSBTWK503 Manage meetings Group B If you require RPL Kits with comprehensive benchmarking

Units of competency BSBPRC402 Negotiate contracts FNSORG501 Develop and manage a budget BSBWRT411 Write complex documents BSBPEF501 Manage personal and professional development BSBOPS504 Manage business risk CUAFIM511 Source funding for projects BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CHCCCS016 Respond to client needs MSS Units of competency RIIWHS201E WorkOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner