RPL Kit-SITSS00036 Customer Service Skill Set Training and Assessment Strategy Core units BSBWHS201 Contribute to

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR101 Use ideas and techniques to develop creative work Elective Units BSBCMM101 Apply basic communication skills BSBCRT101 Apply critical thinking techniques BSBITU101 Operate a personal computer If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

All assessment resources include context and conditions of assessment

safety and environment CPCCDE4003 Supervise operational activities on demolition sites CPCCDE4004 Finalise demolition activities and supervise property handover CPCCDE4005 Apply structural principles to the planning of the demolition of a structure Elective units BSBCMM411 Make presentations BSBPEF501 Manage personal and professional development CPCCBC4004 Identify and produce estimated costs for building and construction projects CPCCBC4008 Supervise communication and administration processes for building and construction projects CPCCBC4009 Apply legal requirements to building and construction projects CPCCBC5001 Apply building codes and standards to the construction process for Type B construction CPCCBC5018 Apply structural principles to the construction of buildings up to three storeys If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry Elective units CPCCON3044 Apply decorative finishes to concrete CPCCON3046 Repair and rectify concrete CPCCON3047 Cut concrete CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights If you require RPL Kits with comprehensive benchmarking

RPL Kit-SITSS00036 Customer Service Skill Set Training and Assessment Strategy Core units BSBWHS201 Contribute toOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information